Frequently Asked Questions

How do I get started with Maple Tongues?
Getting started is easy! Simply visit our Contact Us page or click the 'Get Started' button in the navigation. Fill out the inquiry form, and one of our advisors will reach out to discuss your goals and recommend suitable courses.

Are the tutors native English speakers?
Yes, all Maple Tongues tutors are highly qualified native English speakers, primarily from Canada, with extensive experience in online language education. They are dedicated to providing an authentic and high-quality learning experience.

What age groups do you cater to?
We offer virtual tutoring and courses for students of all ages, from young learners to adults and professionals. Our curriculum is adaptable to suit different learning needs and proficiency levels.

How long is each lesson?
Typically, our standard lessons are 60 minutes in duration, though we offer flexibility for shorter (30-minute) or longer (90-minute) sessions depending on the course and your preference. Custom curriculum sessions may vary.

Can I reschedule a class?
Yes, we understand that life happens. You can reschedule a class without penalty up to 24 hours before the scheduled time directly through your student portal or by contacting your tutor. Cancellations within 24 hours may incur a fee.

Do you offer group classes or only individual lessons?
Maple Tongues primarily focuses on personalized individual lessons to maximize learning outcomes. However, we do offer small group classes for specific programs and corporate training. Please inquire for group class availability.

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) and securely process payments through Stripe. Bank transfers can be arranged for custom corporate programs.

What platform do you use for lessons?
Our lessons are primarily conducted via Zoom, a widely used and reliable video conferencing platform. We ensure all students have access to the necessary software and provide technical support if needed.

What are the technical requirements for online lessons?
You will need a stable internet connection, a computer or tablet, a webcam, and a microphone. A quiet environment is also recommended for optimal learning. Our technical support team can assist if you encounter any issues.